Warranty & Refund Policy

At DeerRun, your satisfaction is our top priority. We stand behind the quality of our products and aim to make your shopping experience worry-free.

Warranty Coverage

DeerRun offers a one-year warranty for all treadmills used under normal, non-commercial, personal, family, or household conditions.

  • If your treadmill malfunctions or becomes defective within this period, we will repair or replace the item or relevant part(s) free of charge.
  • Shipping costs incurred during the repair or replacement process are the responsibility of the customer.

Return & Refund Policy

We support hassle-free returns within 60 days of receiving your order.

Eligibility

  • The item must be unused, in the original packaging, and in the same condition as when received.
  • A proof of purchase (e.g., order number or receipt) is required.

Return Scenarios

Reason for Return Return Shipping Fee Restocking Fee
Product defect / wrong item sent Free None
Customer’s personal reason Paid by customer None

Return Process

  1. Contact Us First
    Email: treadmill@pitpatpower.com
    Include your order number, product name, issue description, and photos/videos if applicable.
    Do not return any item without authorisation.
  2. Return the Product
    After approval, return the item using a tracked courier service (e.g. Royal Mail, DPD, Evri).
    Keep the tracking number as proof of postage.
  3. Inspection & Confirmation
    Once received and inspected, we’ll notify you of the outcome and proceed with a refund or replacement.
  4. Re-shipping Fee (if applicable)
    If requesting a replacement not due to our fault, a shipping fee applies.
    We will send you a secure payment link. Once paid, we’ll ship your replacement promptly.

UK Return Warehouse:
Unit 3 Charles St, West Bromwich B70 0AZ, UK

Order Cancellation & Address Changes

  • Cancel Order
    - Before shipping: Full refund available.
    - After shipping: A return authorisation is required, and standard return policy applies.
  • Change Shipping Address
    - Contact customer service to confirm shipment status.
    - If not yet shipped, your address will be updated and a new tracking number will be issued.

Postage Fee – Replacement or Return Shipping

If our team instructs you to pay a shipping fee (e.g., for replacement shipping), please complete payment via the secure link provided.

  • Fees apply when the return is not due to our fault.
  • Shipping fees are non-refundable once dispatched.
  • All payments are in GBP (£).

If you have any questions or haven’t received your refund after 7 working days, please contact us at: treadmill@pitpatpower.com

Thank you for choosing DeerRun.