Shipping Policy

We take great care to ensure that items are delivered to our customers as quickly as possible. You will receive your order within 7 business days from the date of the order by following the steps below:

Processing（1-2D）

Orders (of in-stock items) placed Monday-Friday will be processed and shipped within 2 business days. On some occasions, for example, during the holiday rush, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as possible. 

United Kingdom Warehouse: Unit 3 Charles St, West Bromwich B70 0AZ

Delivery methods

Standard delivery:

Cost：free

Delivery time：All orders delivered within 2-4 business days.

36-Hour Fast Delivery(Currently only available in London):

Cost：£9.9

Delivery time：Order by 24:00 today, and delivery by 12:00 on the day after tomorrow. 

Special Delivery from Santa(Currently only available in London):

Cost：£20

Delivery time：Order by 24:00 today, and delivery by 12:00 on the day after tomorrow. 

Special Delivery from Santa including service：Our delivery personnel will dress up as Santa Claus and bring gifts to your friends and family, complete with a Christmas sticker on the mailbox and a Christmas card.

Christmas Eve Delivery

Cost：£299

Delivery time：Christmas Eve

Christmas Eve Delivery, including service:Santa delivers your gift on Christmas Eve with a festive box, card, carol, and apple of peace.

*Except for standard shipping, the rest of the shipping methods including ：36-Hour Fast Delivery,Special Delivery from Santa and Christmas Eve Delivery ,all have the On-time Guarantee Policy.

On-time Guarantee Policy

Compensation for delays:

Up to 2 hours late: £5 voucher.

2 to 6 hours late: £10 voucher.

More than 6 hours late: £15 voucher.

1. Exclusions

Incorrect or incomplete address.

Force majeure events (e.g., extreme weather).

2. How to Claim

Contact customer service within 7 days with your order number to request compensation.

If you have any questions, please contact us from here:support@deerruntreadmill.com