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We take great care to ensure that items are delivered to our customers as quickly as possible. You will
receive your order within 7 working days from the date of the order (pre-order items excluded) by following the steps below:
Processing（1-2D）
We usually take 1-2 business days to process your order (if all items are available). Note that this does not
include holidays and weekends.
Delivery time（1-5D）
1-5 working days
Delivery methods
We use DX,DPD, and XDP express for delivery. We also have UK-base team for self-delivery
Cost
Free Shipping: UK and other European Countries.
If you have any questions, please contact us from here:
treadmill@pitpatpower.com
At DeerRun, we offer the best products that can withstand the rigors of everyday use. Our products are tested
to industry-leading standards.
Our warranty coverage:
The warranty period is within 1 year after receiving DeerRun products.
This warranty includes quality defects found after receiving the product without use.
DeerRun will, at its option, repair or replace defective products.
What our warranty does not cover:
This warranty does not cover damage caused by negligence, abuse, normal wear, and tear or accident, or
man-made damage.
At DeerRun, Your Satisfaction Is Of The Utmost Importance To Us.
Our dedicated Quality Control and Quality Assurance teams inspect your items before dispatch. The quality of
our products is guaranteed. However, you need to check your order carefully and accurately before purchasing.
See information on product detail pages.
We can arrange returns and refunds for you quickly and easily if there is a quality issue with the item you
received. We are here to help you! If you have any problems with your order, you can always contact our
support team.
DeerRun supports worry-free returns and refunds within 60 working days after receiving the goods.
Contact Us:
Phone:+44 0800 048 8422
Email: treadmill@pitpatpower.com
Cancel The Order
Dear friends, if the order is canceled before the order is shipped, the canceled order will receive a full
refund. For cancellation requests after an order has been shipped, a Return Material Authorization needs to be
issued whether or not the customer has received the order.
I Want To Change My Shipping Address
1: Contact online customer service to confirm whether your order has been shipped
2: After the modification is successful, the logistics order number will be updated in the background.
The Item I Received Is Damaged!
The product may be damaged during shipping, and please contact us within 7 days of the delivery date.
Return Process
1. If you purchased the product on the official website, please contact customer service/call the hotline (
treadmill@pitpatpower.com/+44 0800 048 8422)
2. You must show a receipt or proof of purchase, we will check and contact you.
3. We will generate a return logistics waybill, which will be picked up by the courier company.
4. After the warehouse receives the return inspection confirmation, the refund will be processed within 72
hours.
5. It may take some time for the refund to appear on your account. Processing refunds usually take 3-7
business days.
If you have completed all these steps and have not received your refund, please contact us at
treadmill@pitpatpower.com.
Delayed or lost refunds (if applicable)
If you haven't received your refund, please double-check your bank account.
After that, get in touch with your credit card company. It may take some time for your refund to appear on
your credit card.
After that, contact your bank. Processing refunds usually take 3-7 business days.
If you have completed all these steps and have not received your refund, please contact us at:
treadmill@pitpatpower.com
We are always ready to help
Choosing the right fitness product? Have a great idea for a new product? We value your feedback and would love to hear from you. To let us know how we can improve your shopping experience, or to ask specific questions about your order, please find our contact information below.
After sales support: treadmill@pitpatpower.com
Hotline:+44 0800 048 8422
一DeerRun Team
📢 Important Pre-Order Information
This product is a pre-order.
Please carefully check the pre-order date before deciding to purchase.
Once the order is placed, it cannot be easily modified or canceled.
If you have any questions or need assistance, please feel free to contact customer service.
Fast & Personal Local Delivery - Straight to Your Door!
Skip the wait—our UK-based local team delivers your order fast, safe, and straight to your doorstep. No impersonal couriers, no delays—just hand-to-hand delivery from our friendly team to you.
Why DeerRun self-delivery?
- Fast delivery - Faster than standard shipping.
- Hand-delivered with care - No lost parcels or depot delays.
- Installation guidance - We provide guidance if needed.
*Check if the fast delivery option is available at checkout's shipping method.
*Self-delivery maybe paused sometimes due to certain reasons.
Visit & Try Before You Buy!
Step inside our DeerRun UK store and experience our products firsthand. See, touch, and try them out—then order online and collect instantly in-store for fast, fuss-free pickup. No waiting for delivery, no shipping costs—just same-day convenience with expert advice from our team.
Why shop with us?
- Try before you commit - Test products in person.
- Instant pickup - Order online, collect the same day.
- No delivery fees - Save money when you collect.
- Expert help - Get personalized recommendations.
Find us at: 9 David Rd, Colnbrook, Slough SL3 0DB
Open hours: 9 am. - 10 pm.
Phone no. : 07538944417
Book appointment now!
